Terms of Use

Last Updated: January 2024

Acceptance of Terms

By accessing or using the zen-saga website and services, you agree to be bound by these Terms of Use. If you do not agree to all terms and conditions, you must not access or use our website or services.

Description of Services

zen-saga provides home internet installation services, including fibre connection setup, WiFi configuration, mesh network deployment, and related technical services. Our services are available to residential customers within our service areas in South Africa.

Service Requests and Quotes

Submitting a service request through our website does not constitute a binding agreement. All requests are subject to:

• Verification of service availability in your area.
• Completion of a site assessment to determine specific requirements.
• Provision of a formal quote based on assessment findings.
• Your acceptance of the quote and any additional terms specific to your installation.

Prices displayed on our website are indicative and may vary based on site-specific conditions. Final pricing is confirmed in the formal quote following your site assessment.

User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information in all forms and communications.
• Ensure you have authority to grant access to the property for assessments and installations.
• Make the property accessible at agreed appointment times.
• Disclose any relevant information about existing wiring, equipment, or building restrictions that may affect installation.
• Use our website only for lawful purposes and in accordance with these terms.

Intellectual Property

All content on the zen-saga website, including text, graphics, logos, images, and software, is the property of zen-saga or its content suppliers and is protected by South African and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

Limitation of Liability

To the fullest extent permitted by law:

• zen-saga provides this website and its content on an "as is" basis without warranties of any kind.
• We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website.
• Our total liability for any claims arising from use of the website shall not exceed the amount paid by you for services in the twelve months preceding the claim.

These limitations do not affect your statutory rights under the Consumer Protection Act or other applicable consumer protection legislation.

Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by zen-saga. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them.

Indemnification

You agree to indemnify and hold harmless zen-saga, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the website, your violation of these terms, or your violation of any rights of a third party.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the revised terms.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of South Africa.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and zen-saga regarding your use of the website. Any additional terms applicable to specific services will be provided with your formal service quote.

Contact Information

For questions about these Terms of Use, please contact us:

zen-saga
124 Rivonia Road
Sandton, Johannesburg
Gauteng, 2196
South Africa

Email: [email protected]