Privacy Policy

Last Updated: January 2024

Introduction

zen-saga ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, physical address, and other contact details you provide when submitting forms or requesting services.
• Service Information: Details about the services you request, including property information relevant to installation assessments.
• Technical Data: IP address, browser type and version, operating system, and other technology identifiers collected automatically when you visit our website.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to your service requests and enquiries.
• To schedule site assessments and coordinate installation appointments.
• To communicate with you about your service, including confirmations and updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.
• To send you information about services that may interest you, where you have consented to receive such communications.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and communicating with customers.
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share data with third-party vendors who assist us in operating our website and delivering services, subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service-related records are typically retained for seven years following the completion of services.

Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable data protection laws, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to processing of your personal data in certain circumstances.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

zen-saga
124 Rivonia Road
Sandton, Johannesburg
Gauteng, 2196
South Africa

Email: [email protected]